CL
Charles L
1 reviews | Active since Feb 2013
04 Jun 2019, 08:14
Useless service from MTN Direct
Useless i tell you. For how long does one have to struggle just to activate a simple sim card from an upgrade???? Have been doing this for the past 3 days and im really getting upset. 6 years of being MTN customer and this is the tipe of **** im getting!!!!!!!!!!! Im done with MTN Direct Useless service ever. Next upgrade will be a cancel. never again will MTN get my money!!!!!!!!
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MTN South Africa's replyOfficial
05 Jun 2019, 07:41Good Day Charles
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to sales department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to sales department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply05 Jun 2019, 07:41
Official
Good Day Charles
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to sales department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that this matter has been escalated to sales department and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team