Useless service from MTN

<p>My phone was ****** on 23/11/2016. I called and canceled my phone and sim from MTN and was told to go in to get a new sim swop in store. I went to MTN Woodlands mall on Thursday 24/11/2016 and the lady was very friendly and helpful. She accepted the letter of permission from my Dad to have a sim swop on my number which is on his account. (Signed letter with certified ID). Everything was going great untill she realises the account is in arrear 60+ days which is impossible as it is done by debit order. I am forced to leave the store empty handed and call MTN the next day to clarify the error. MTN was at fault as many debit orders had apparantly not gone through. I had to wait a further 4 days before going back so the new payment could clear. This time (28/11/2016) I went to the MTN store in Centurion Mall. The line was veery long with only two people helping behind the counter and a man asked me what I was there for and I explained and he gave me a form to fill in so long. I waited in the line for an hour before being helped. I started explaining that I was there to sim swop my number which was on my Dad's account. Before even reading the letter the lady said no, sorry they cant do it. I begged her and told her to please explain how one shop is able to do it and another not. I have a signed letter of permission and a copy of the ID and I have been without a phone for a week. She just lifts her shoulders and says sorry. So after waiting for an hour I had to leave once again without any service from MTN. What now? I guess I will be closing my account come March 2017. MTN sucks. </p>