ME
Mohammed E
1 reviews | Active since May 2010
01 Feb 2016, 14:38
Useless service from customer care as usual
This was a response to a compliant I logged with MTN. <br> <br> Good day Mohammed.<br> Thank you for emailing Customer Care.<br> We apologize for the delayed response.<br> Kindly be advised to visit your nearest MTN store or call 808 for further assistance.<br> We look forward to being of service to you.<br> <br> 1. Why must you email customer care if they tell you to call 808 or go into a store to sort your query??<br> 2. No assistance provided up to date.
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MTN South Africa's replyOfficial
03 Feb 2016, 13:45Hello masteradz786,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We are unable to retrieve any information using the number provided on your post. Kindly send us your query so that we can attend to the matter and advise accordingly.
We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We are unable to retrieve any information using the number provided on your post. Kindly send us your query so that we can attend to the matter and advise accordingly.
We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply03 Feb 2016, 13:45
Official
Hello masteradz786,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We are unable to retrieve any information using the number provided on your post. Kindly send us your query so that we can attend to the matter and advise accordingly.
We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
We are unable to retrieve any information using the number provided on your post. Kindly send us your query so that we can attend to the matter and advise accordingly.
We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***