Hellopeter
Share Your Experience
DR
David R

1 reviews | Active since Oct 2018

16 Oct 2018, 12:18

Useless “service” from a useless network

My account has been handed over to MBD for collection however the money paid (R2120)over the last 4 months has not been allocated to date. I have to suffer the consequences of the incompetence of MTN and it’s useless staff. I’ve been trying to resolve this issue over the last few months. I just wanna have the money allocated to MBD to have my balance reduced. I have everything on email which needs to reach the right person.

0
Replies (3)
MTN South Africa
MTN South Africa's reply16 Oct 2018, 13:16
Official

Good day David,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that you would need to contract MBD Attorneys as they would keep a record of your payments. Their contact details are listed below.

Tel: +***1
Fax: +***8
E-Mail: ***

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

DR
David R's update16 Oct 2018, 14:26
Reviewer Update
The payment is in your bank account which needs to be allocated to MBD, so I do not understand why is my duty to contact MBD. They are sending me back to you and this is the kind of atrocious service I’ve been complaining about. Sort this mess out from your or discuss it with your so called “legal collections”.
DR
David R's update16 Oct 2018, 14:26
Reviewer Update
The payment is in your bank account which needs to be allocated to MBD, so I do not understand why is my duty to contact MBD. They are sending me back to you and this is the kind of atrocious service I’ve been complaining about. Sort this mess out from your or discuss it with your so called “legal collections”.