Useless service @ MTN Fourways by Checkers
My Phone got ****** on Saturday Went to do a Sim swap at 14h30. The lady somehow didn't finish the process off correctly or forgot to tick a box. So Yesterday I went back at 12h00 to see the status. She then had to log a call. And nothing is sorted yet. She told me she already logged a call she cant do anything else. Useless service
Good day Michael Harris,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please not the new sim is currently active on the network, please reboot your device and test the service again?
As a goodwill for the inconvenience caused, we have loaded a 1GB data bundle on your sim. Ref# ***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Michael Harris,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please not the new sim is currently active on the network, please reboot your device and test the service again?
As a goodwill for the inconvenience caused, we have loaded a 1GB data bundle on your sim. Ref# ***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team