MB
Mawande B
1 reviews | Active since Nov 2017
23 Jun 2019, 05:57
USELESS SERVICE AND ARE NOT BOTHERED
Giving MTN a 1 star rating is being lenient. No sense of customer service despite me having contracts that see me spend thousands a year ( it goes to show that that they do not need my few thousands) so as soon as my current contracts run their course I AM DONE WITH THEM.
I loaded data that NEVER appear on my phone but they claim that it was loaded. HOW???? HOW DO I DEPLETE 4 GIGS OF DATA WHILE DRIVING AND NOT ON MY PHONE????
To top it all when I reported the matter they said they will solve it within 24 hours but I called more than 40 hours later it still had not been solved...WOW!!!!
I CANNOT BELIEVE I AM EVEN WASTING MY TIME WRITING ABOUT THEM BUT HOPEFULLY THIS HELPS SOMEONE.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Jun 2019, 13:38Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you 3 times today and there was no answer.
According to our records, 3 Gigs was loaded to your account and was depleted afterwards and then another 1 Gig physical voucher was loaded as well that was depleted as well.
We look forward to improving on the service delivery to you.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you 3 times today and there was no answer.
According to our records, 3 Gigs was loaded to your account and was depleted afterwards and then another 1 Gig physical voucher was loaded as well that was depleted as well.
We look forward to improving on the service delivery to you.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply24 Jun 2019, 13:38
Official
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you 3 times today and there was no answer.
According to our records, 3 Gigs was loaded to your account and was depleted afterwards and then another 1 Gig physical voucher was loaded as well that was depleted as well.
We look forward to improving on the service delivery to you.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that we have tried calling you 3 times today and there was no answer.
According to our records, 3 Gigs was loaded to your account and was depleted afterwards and then another 1 Gig physical voucher was loaded as well that was depleted as well.
We look forward to improving on the service delivery to you.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman Complaints Management team