VP
Vasanie P
1 reviews | Active since Nov 2015
02 Dec 2015, 10:18
Useless Service
The new contract I have provides 1GB additional data for 3 months. I have not received it automatically and have had to call in. In the first month I received it instantly after calling in. This month I have called in 3 times. Each time I have to call back after 48 hours then get told I must wait another 3 days. This last time I am told there has been a error and they have no feedback and I must now wait another 3 days. I request they investigate and get back to me in an hour. This is not possible since the supervisor in a meeting so an email response will be provided in the day. Honesty why call yourself Customer Care when you don't obviously don't care.
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Replies (1)
MTN South Africa's replyOfficial
04 Dec 2015, 09:25Hello Vasanie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Yello Trader 1GB Promo bundle was loaded on 2015-10-05 therefore provisioned on the 5th of each month for 3 months. The next provisioning for your number will be on 2015-12-05.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Yello Trader 1GB Promo bundle was loaded on 2015-10-05 therefore provisioned on the 5th of each month for 3 months. The next provisioning for your number will be on 2015-12-05.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply04 Dec 2015, 09:25
Official
Hello Vasanie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Yello Trader 1GB Promo bundle was loaded on 2015-10-05 therefore provisioned on the 5th of each month for 3 months. The next provisioning for your number will be on 2015-12-05.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the Yello Trader 1GB Promo bundle was loaded on 2015-10-05 therefore provisioned on the 5th of each month for 3 months. The next provisioning for your number will be on 2015-12-05.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,