Useless Service

In March/ April this year(2021) I started a data contract with MTN, 80G contract for a monthly premium of about R399. The first month went well, I was debited a prorated premium for 2 months.

Thereafter it was a dog show, I got debited R2900+ which I reversed at the bank.

Thereafter about R9400 which I then again reversed.

This month R 9700+ which I again reversed.

Me reversing these debits I have been trying to engage with MTN at branch and via email to get clarity as to why I am being charged these amounts.

In my email below I explain to MTN that after my 80G would be finished I then would top up with prepaid data and I have my banking statements to prove this.

MTN is however simply charging for data used not taking into account that I am using prepaid data after the 80G.

I have subsequently removed my debit order details until such time that we find a resolution.

There is gross abuse of power here…how do I end up having to pay these amounts when the contract is clear cut 80gig per month for a certain amount???

MTN I feel will hand over and want to list rather than admit that their billing is flawed.

When I give my number at the branch, someone else’s name popped up, is the line duplicated what’s going on?

I am prepared to pay the correct amounts but I will not lie down and take the abuse.

Please will you intervene.

Kind regards Sibonganjalo