Useless service

I logged a complaint on Hellopeter on 11 July after extra money was deducted from my account and Ashley and Yolanda at Mall@reds didn't' come back to me. On the 27 July I got a mail from MTN on Hellopeter to say they will look into the matter. On 28 July Samantha from MTN Mall@reds phoned me. I explained my query to her. She promised to get back to me by 17:00 that same day. I am still waiting. In the mean time I have called the call centre again a couple of times. And every time I get a different answer. I requested proof of the \apparent"data I used. The first person said I will have to pay R25 and it will take 3 days. 2 weeks later and still nothing. I phoned again 31 July and there was no record that I requested anything and changed my email address. That person promised to send me itemised billing. I am still waiting. Then today even more money was deducted from my account. I phoned the call centre. But nobody can show me proof for data that I used. The person I spoke to today said he will send me proof but it will take 21 days. Money is getting ****** from me but nobody can tell me what for. Nobody can help me and everybody has a different story. """