Useless Service

My Iphone has water damage. The first thing I did is to go to a MTN store to find out if I have insurance on the phone, just to find out that they don't have access to the system (All MTN stores are just equipped for SALES - NO After sales service!!!!)) Went to 5 other MTN stores just to find out the same - none could help me. The reason I went the store is because the customer care line 808/809 is non existent!!!!<br> After a month of frustration I finally found out that I have Insurance. Submitted a claim form immediately thereafter and received a ref number. I took my phone to MTN store for repair, just to find out that they don't take phones, \MTN insurance will call me and fetch the phone"... It now is 2 months thereafter with no response from MTN ...<br> I really don't know what to do... Cannot go to a MTN store"