CMvdW
Charles Munro van der Weshtuizen

1 reviews | Active since Jun 2016

01 Aug 2017, 12:12

Useless Service

<p>Purchase a R299 Body Glove Screen Protector at MTN Stoneridge. Asked the lady if she could fit it for me. After she fitted it the protector lifted in the middle. When I complained about it I was rudely informed that it is suppose the be like that, she then turned around and went into the back of the shop leaving me standing there. I will have to remove the cover and replace it as my touch screen is very unresponsive due to the screen guard not making contact. R299 down the drain, thank you MTN!!! Your staff have no idea what they are doing....</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Aug 2017, 19:30
Official

Thank you for your post.

We acknowledge the receipt of your complaint.

Kindly receive our sincere apologies for the inconvenience caused.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

regards

mike

Complaints Management Team
Reference Number: ***2

Best regards,