Useless service

Mtn newtown junction store franchise 30 january 2019 went into the store to find out about a new contract upon preapproval contract the guy whom did the upload asked for supporting documents and did the application hence after providing all the supporting 31 january 2019 4:35 pm documents to them the consultant uploaded all info as he said he then advise he would get back to me within 24hours if the contract is approved the consultant promised to get back to me On monday 4 feb 2019 i went back to the store to find out as I DID NOT RECIEVE ANY CALL FROM HIM OR ANY MTN THE LADY IN THE STORE BY THE NAME LERATO PROMISED TO GET BACK TO ME WITH NEWS LEFT AGAIN A CONTACT NUMBER AS THEY SYSTEMS WERE OFFLINE PROMISED TO CALL ME TUESDAY 5 FEB 2019 she didn't get back and the number she gave me to call the branch just rang throughout the day,the lady told me the guy with the dreadlocks has moved to fourways branch i then contacted the customer care and only to find the application wasn't captured after giving me papers to sign but no reply Mtn newton really needs to upgrade they service as if they not going to assist or do they job correct they should rather close down and not provide the world with lies or no feedback very useless service why take all supporting documents doing all the application if they have not caputuring and not forwarding it to process ,I will return back to the branch tomorrow 6 feb 2019 to find out If they cancelled my application or what the hell is going on can't deal with this service