USELESS SERVICE

I did not receive my airtime,data and sms bundle on both my contracts on the 11/10/2018 I sent an email to query this and the response I got was , the bundle was sent to my phones on the 26/10/2018. Now here's the thing, I check my phone's balance regularly and I did NOT get any bundle last month on my phones and NO sms was sent, however, according to MTN it was sent. For the past 5 months I've been having a very difficult time with MTN. PLEASE LOAD MY BUNDLE ON BOTH MY LINE AND STOP FEEDING ME LIES. ( I can print an invoice for someone BUT that does not mean he/she received the item.) MTN as now loaded a 500mb data on both contracts as " goodwill " WHERE THE HELL IS MY 2GB DATA ,100 MINS AND 200 SMS THAT YOU CLAIMED WAS SENT TO ME WHICH I DID NOT GET?????????????!!!!!!!!!!! I have spoken to 4 people at MTN and all of them are just passing the buck to the next but no solution, what sort of service is this???!!!