Useless Service

Item: MTN South Africa
Rating: 1

MTN really has the worst customer service. I have been charged for out of bundle data which I have never signed up for. My account has been in arrears since July 2016 because of this. 7 July mtn has sent me a e-mail with regards to my query it is allready november and still I have had no reply regards to my questions asked. So every month my line gets suspended. When you try to phone their credit management department you call never gets answered. I will never in my life recommend mtn to anyone

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

25 Nov 2016, 10:39

Good Day ,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records you have a My Choice 100min package which did not have a Usage limit set until the 04 July 2016. This means that if the Usage limit is not set to R0.00 you are able to exceed your monthly data and minutes allocations and accumulate the Out of bundle charges. Kindly log on to https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts to fami****ize your self with the Usage Limit.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,

MTN South Africa's reply25 Nov 2016, 10:39

Official

Good Day ,

Thank you for bringing this matter to our attention.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,

's updateReviewer Update

25 Nov 2016, 11:00

Could you please indicate to me where I have signed for this?

's update25 Nov 2016, 11:00

Reviewer Update

Could you please indicate to me where I have signed for this?

Useless Service

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