Useless service
<p>MTN Useless Service</p> <p>So after 48hrs MTN South Africa still did not get back to me regarding my 3 logged issues that has been coming for months ref ********** 88.</p> <p>1. Refund of R347.87 for charging on a service that is not being provided as it supposed to be making me call every month and fight as when I eventual get something it is the invoices and not calls and calling back as I don't receive feedback then another call is logged. Part of this refund is because your staff loaded a incorrect bolt on bundle and made me loose the megs and then going into out of bundle rates that you will also pay for and all the itimised billing and Addhiock itimised printing you are charging for something im already paying for.</p> <p>2. No itemized calls billing received even though i have requested for it numerous times and also paying for it. Colleagues can get their on Mtn site but not me. Been promised a few times they will sort this out. I'm now 2 month behind on claims I make with the company for work related calls as you guys are to useless to actually do your job and send this to me or getting my account right so I can do it myself without dealing with anyone.</p> <p>3. Cancellation of contract, As MTN is in breach of contract not upholding their side of the service i'm paying for. I wont pay anything in or extra as you have been messing me around since May 2016 and you can go trace all the calls I made and got frustrated with agents that cant even get the basics right or sort any of my problems.</p> <p>Ref nrs: ********** , ********** 35, ********** 22, ********** 42, ********** 05, ********** 11, req ********** , req ********** , req ********** , ********** 31, ********** 4, ********** 03, ********** 88, ********** 88.<br />There is some i did not capture or where the line got cut off and no one gets back to you.</p> <p>MTN even ignored a query through the consumer ombudsman ref: 201 ********** 871 logged on the 22/09/2016 where they where given 15 days to respond and did not do so.</p> <p>Unless you want this kind of service from a Service Provider (Non Service Provider) I would say dont renew your contract with them and move on to someone else. This is after almost 24years with them through Autopage, no problems with Autopage till MTN took over.</p>
I eventualy after another invoice now got an itimised call list but it is from 18/07/2016 - 16/08/2016, this doesnt help.
Read the complaint, I need for Aug/Sep and Sep/Oct cant be that difficult.
Also when will this refundf reflect as Im canceling this contract.
Then why must I pay in an Extra R576 early cancelation if MTN is in breach of contract by not providing a service im paying for?
Please get this also sorted with management as Im now over all this.
I eventualy after another invoice now got an itimised call list but it is from 18/07/2016 - 16/08/2016, this doesnt help.
Read the complaint, I need for Aug/Sep and Sep/Oct cant be that difficult.
Also when will this refundf reflect as Im canceling this contract.
Then why must I pay in an Extra R576 early cancelation if MTN is in breach of contract by not providing a service im paying for?
Please get this also sorted with management as Im now over all this.
Thank you for your post.
Point 1. Not sure for what the R347. refund should be if this is for the itemized billing not received the refund balance is incorrect.
Point 2.
We do pick that the itemized billing files is not added to the statement systems, we have reported this to the billing department to investigate and rectify this as per reference REQ:*** and the excel spreadsheet from August to October month has been sent to you as per Egan reference ***.
Point 3:
Early termination fee:
***-.Et fees for Samsung I9190 R1999.00/24*2=R166.58
un-billed R 717.49
current R 732.48
1 month sub R576
Estimated Et fees total balance R2192.55
Please be advised that the early termination charges are calculated as CPA, please be advised that we are unable to remove the R576 one month subscription as per business rule, the amount that was forwarded to you it's the correct amount to cancel the contract early.
Point 4:
We have already provided feedback to the ombudsman on the 27-10-2016 stating that we will pass a credit for the itemized billing charged for the last 6 months the itemized billing credit will be for 193.50.
Wholesale billing on the July invoice cannot be credited back due to the self-help service used to purchased data bundles by using the short code *141*2.
On the September invoice you have been billed for MTN Wkly 300MB Adhoc as per the notes you have requested for 300MB recurring bundle this will be credited as a goodwill credit against the account. Credit will be for R35.00.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
Point 1. Not sure for what the R347. refund should be if this is for the itemized billing not received the refund balance is incorrect.
Point 2.
We do pick that the itemized billing files is not added to the statement systems, we have reported this to the billing department to investigate and rectify this as per reference REQ:*** and the excel spreadsheet from August to October month has been sent to you as per Egan reference ***.
Point 3:
Early termination fee:
***-.Et fees for Samsung I9190 R1999.00/24*2=R166.58
un-billed R 717.49
current R 732.48
1 month sub R576
Estimated Et fees total balance R2192.55
Please be advised that the early termination charges are calculated as CPA, please be advised that we are unable to remove the R576 one month subscription as per business rule, the amount that was forwarded to you it's the correct amount to cancel the contract early.
Point 4:
We have already provided feedback to the ombudsman on the 27-10-2016 stating that we will pass a credit for the itemized billing charged for the last 6 months the itemized billing credit will be for 193.50.
Wholesale billing on the July invoice cannot be credited back due to the self-help service used to purchased data bundles by using the short code *141*2.
On the September invoice you have been billed for MTN Wkly 300MB Adhoc as per the notes you have requested for 300MB recurring bundle this will be credited as a goodwill credit against the account. Credit will be for R35.00.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
ok got the different folders for the itimised bill.
I still disagrree with the 1 month sub R576 extra as Ive been strugling with MTN for over 6 months to at first just get my itimised billing correct and they kept sending invoices and no itimised bills. I paid for a service that was not provided puting MTN in breach of service agreement. Now I still have to pay extra to end the contract . This is nonsence as this is not my fault, Company policy is *****ed as why am I still responcible for a charge Im not using.
So how will I resolve this extra charge as all this is due to MTN not providing the services required?
So my Credit I can deduct then from the termination total R193 for itimised billing as well as the R35 for the 300megs otherwise I wont get that money back when contract is cancelled.
ok got the different folders for the itimised bill.
I still disagrree with the 1 month sub R576 extra as Ive been strugling with MTN for over 6 months to at first just get my itimised billing correct and they kept sending invoices and no itimised bills. I paid for a service that was not provided puting MTN in breach of service agreement. Now I still have to pay extra to end the contract . This is nonsence as this is not my fault, Company policy is *****ed as why am I still responcible for a charge Im not using.
So how will I resolve this extra charge as all this is due to MTN not providing the services required?
So my Credit I can deduct then from the termination total R193 for itimised billing as well as the R35 for the 300megs otherwise I wont get that money back when contract is cancelled.
The refund request is for Itimised billing charges, and Adhock itimissed Printing charges, but wont go further into that
The refund request is for Itimised billing charges, and Adhock itimissed Printing charges, but wont go further into that
Anything on that extra charges yet for canceling my contract due to MTN being in breach of the contract?
Anything on that extra charges yet for canceling my contract due to MTN being in breach of the contract?