USELESS SERVICE

I called on the 18/02/2016 wanting to know where my data went to as i never used the data but states it has been depleted since i received on the 14/02/2016 reason being mtn had an Internet malfunction that's why I was unable to utilise my service, and apparently i used the data on the 16/02/2016 advised by Sakhile Qeqe who couldnt not also confirm where the data went, i then requested that she should log an incident for me, which she advised it takes 3 working days to be attended to and resolved, i then called today wanting to follow up since noone had contacted me with regards to the incident, the lady i spoke to by the name of Khumo Magathu who put me on hold for over 15minutes checking the \status\" , then she comes back tells me I should call tomorrow, and failing to advise why I should call tomorrow, she sounded like someone who doesn't know what she is doing and didn't even have a clue what was my query reporting under TL named masichaba whom I requested to speak to, apparently transfered to but I was kept on hold for over 15minutes again (with expectation that I will disconnect) and then she disconnected."