TJ
Trudy J
1 reviews | Active since Feb 2018
13 Feb 2018, 12:08
Useless points system
Why don't you state that points converted to airtime can only be used from MTN to MTN. This is totally useless. I've just converted R30 worth of points and I can do nothing with them!!! Not much of a reward system, Not everyone I phone is on a MTN number.
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MTN South Africa's replyOfficial
13 Feb 2018, 22:03Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to the Marketing team to assist us with feedback regarding terms and conditions for the loyalty points.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply13 Feb 2018, 22:03
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to the Marketing team to assist us with feedback regarding terms and conditions for the loyalty points.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,