Useless phone that's not active

MtN called me on my direct line to inform me that I qualify for a 2017 P8lite which I agreed to. The lady that sold me the product assured me that it will be delivered, and I asked for a white phone but they delivered black, and I also asked if it is a dual sim and they said yes only to find that I can only insert one sim card but I let it slide again. Now my biggest problem is that my sim card hasn't been Recad, when I called the help desk on Friday they said I will have to call the activations department on Monday, which I did but the ****** agents are busy sending me from pillar to post. I'm so ****en irritated and don't want the phone anymore because you failed to stick to your deal. To top it all off your agents are not professional and full of ****. I spoke to some girl by the name of njabulo who wasn't even interested to assist and expected me to know the MTN lingo as if I work for it. Fix your mess now or come collect your lousy gadgets.