Useless, pathetic and *********** staff

I logged a hello peter complaint on 5th Feb 2018. Still waiting for feedback. This is the response I received from complaints department. "Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you. We have escalated the matter for urgent resolution. The matter will be resolved shortly. 1- ********** 5174. Regards Charelle Webster." It is 8 days later the matter still has not been resolved. No one has even bother making contact with me regarding the matter. You receive SMS with reference number to say that it has been escalated. I would love to know if anyone in MTN has any knowledge how to resolve my query, as it has been going on since the 10th Jan 2018. You call 808 they cannot assist you and keep escalating the matter but no joy. When you ask for manager / team leader you get ever excuse under the sun but no assistance. The staff make excuse for the managers and even drop the calls. I would like MTN to pull the following calls to hear the bull**** that their staff tell a person & absolutely **** service given to me. Times of calls: 14:50, 14:51, 14:51, 14:53. Please can a competent manager please call me regarding my complaint and I want an answer as to when this matter will be resolved for the booster bundle data that is owed to me as per my contract. Do not send ma another SMS saying it is escalated / standard message to hello peter. I want answers to my query. Apologies are not solving the problem.