1 reviews | Active since Jan 2017

16 Jan 2017, 14:48

Useless online update

<p>The required ‘security check’ has been properly done at the time of the online ‘update’.<br />The online ‘update’ was therefor successfully registered.<br />The successful online ‘update’ was not reflected on the accounting system; and therefor useless.<br />The major flaw in the system was unsuccessfully broad to their attention, because the Customer Care seems to be also useless.<br />MTN does not need further/additional personal information or security checks to address the general flaw in its system, because it does not relate only to one client.<br />Because they are unable to understand the problem, they need to provide me with the contact details (e-mail) of your manager or technical section that understands the facts above.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Feb 2017, 14:38
Official

Good day Martin

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***

Best regards,