1 reviews | Active since Jan 2013
USELESS !!!!!!!!!!Never delivered my phoned yet billing us also incrrectly billing data
Matter 1
1. Handset ordered online and line that was ported from Vodacom to Mtn - on the 1st of august 2017 2. The hand set was never delivered. 3. We were billed from the 1st of September until today for something that was never received or used? 4. We have advised MTN numerous times and involved the Ombudsman yet they refuse to resolve this matter and until today no progress 5. Debit my account with this amounts sent to you and refuse to credit me! Unfortunately I just don’t have unlimited funds to secure for MTN mistakes? Please refer to the attached bills 6. This was now confirmed by Mr. Tlotlo Sefoloshe Ref: ********** 7 a minute ago this handset was never used please refer to Ref. ********** 7 7. Please arrange a credit immediately on my account and cancell this order that never took place. Please port the number back to Vodacom
Matter 2
1. Ever since I reported the above matter strange things started to happen. We started to run out of airtime which never happened before on the following numbers ********** 891 and ********** 141 2. I then phoned in and requested MTN to cap all lines so that they cannot exceed anymore. 3. Straight after that they claim that we have exceeded our data usage on line on ********** 201 4. Our objections with the above is as follows:-
a. We were unaware of exceeding the data usage also did not accept out of bundle rates? b. The first time we became aware of this was when we received their messages advising us we have exceeded our credit limit and our account was on R6500.00 c. Our credit limit which requested and put in place was R2000.00 and done spesifically to avoid matters like this. d. Conveniently our Credit limit was raised to fit this situation e. I immediately lodged a query needless to say no one ever came back to me f. With shock I realized that they just gone ahead and invoiced me for the amount claimed that is used. 5. It did not stop there during the period of December I made a call to the call centre and requested usage on this same line ********** 201 as after the first incident I started to monitor my usage daily. 6. With shock I was advised that I have exceeded my usage limit again and that the charge was on R931.00 person name was Leon I then phoned back a half hour later to request more details when Mr. Mphela advised me that the account balance for line number ********** 201 was R223.91 7. Now I want to ask how is this possible? 8. With all this in hand I had no option but to return your debit order to my account until we can find a mutual agreement on the above issues. I therefor want to urge you to resolve this matter urgently.