Useless Network/Agents

On the 13th I called customer service, and got through an embicile of an agent called Zama Patience Dlamini. Who by the way had an attitude. I asked for her surname, as I've already gotten her name. She decides that she'll enunciate her names as if I was deaf or was interested in all her names. Yet I only requested her surname. I then asked the simplest question one can ever pose to a person. "Does the network use electricity"? Cause I've noticed everytime there's loadshedding I lose signal on both my MTN lines yet not on my Telkom line.

Zama's responce went like "Yes the network uses electricity". Good grief! This agent is the dumbest by far. Instead of saying the network gets interrupted, she says "the network uses electricity", after she has "Assured" me that she'll assist me by the way. As it's a must for agents to say that as it in their KPI. An agent must always "assure" as customer even though sometimes an agent has to use their commonsense to hear if the customers request needs reassurance in assistance. Topic of another day. Why "assure" customers if you know some things are beyond your control? (Common sense is never so common after all). Secondly this obtuse agent. Says "I will reset your phone from my side, but please put it on flight mode"...flight mode? By this time I'm irate and wondering. "Who does this idiots QA"? Cause if it's Aadlla Ally the "supervisor". It must be fired as I didn't get the supervisors gender, hence I use "IT" Are you serious right now? I then asked how will "flight mode" serve my purpose? The embicile Zama respond saying "it will reset my phone as she going to also reset it from her side". I couldn't believe what I was hearing....not that I must restart, refresh or switch off. Nooooo. You can now put your phone on "flightmode" and will reset your phone. I then asked if she new her job, which she confidently responded "YES".

Now I'm not suprised when customers port to other networks, and MTN gets sued all the time. Cause their hire ***********, impolite agents who don't know how to service to provide a great customer service. They must remove the "Can Do" "Innovative" as their brand values.

After all this what annoys me more is that this embicile, 5min ago said the network uses electricity, what's the point of a"flightmode" if there's still a loadshedding in progress. How will that serve me? Which even after I rebooted my phone not put on a stupI'd "flight mode". I still had a problem of calling my child. So what we have to understand is that should emergencies arise and there's loadshedding. We as customers are going to suffer cause "Idiot Zama" said the network uses electricity. What about areas where there's no electricity at all?