TS
Tshephang S
1 reviews | Active since Apr 2014
09 Apr 2019, 09:48
Useless network for real
Guys, I can not keep on coming to hello peter in order for you to get my attention. Your legal department can not be contacted and they never call back. After sending my first review on this platform last month you called and promised to get someone to contact me. I need to close my account and move on without MTN in my life. How difficult is it to give me my statement of account, the name of the legal firm and their contact so I can settle my account. Yet when we call you claim to be a bozza network.
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MTN South Africa's replyOfficial
10 Apr 2019, 13:03Good day Tshepang
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that this query has been escalated to the relevant department for their urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that this query has been escalated to the relevant department for their urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management team
Best regards,
MTN South Africa's reply10 Apr 2019, 13:03
Official
Good day Tshepang
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that this query has been escalated to the relevant department for their urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that this query has been escalated to the relevant department for their urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management team
Best regards,