1 reviews | Active since Jun 2022
Useless network doesn’t care about there customers.
I am currently using myhome mtn WiFi. I have been making payments every month via debit order. My WiFi is currently suspended out the blue when I contacted mtn customer service on their Facebook platform, I was told my account is in arrears with R1009.95 after questioning how they got to that total it suddenly changed to R510. When I requested a call back because I couldn’t understand my account balance I was once again told via the Facebook platform that the account is overdue by R1009.10 I am asking on the Facebook platform for a call back every time but still nothing the amount kept changing. I eventually called mtn from someone else mtn number (as I’m using vodacom) According to mtn customer service it doesn’t show that I paid the account meanwhile on my latest statement and invoice which was emailed to me by mtn doesn’t show any overdue amount or arrears total that mtn is referring to. I also double checked my bank statement and the payment for may month went off. On top of being suspended I was unable to use my WiFi but I’m being billed for it. A suspension because mtn says I never paid for month of may meanwhile my bank statement and the invoice they sent me shows a different thing. Mtn only cares about there money instead of fixing the problem on hand. My WiFi was suspended without any call email or sms I wasn’t notified in any way that my WiFi was going to be suspended this month. Very poor customer service when speaking to the customer agents. They avoid my questions and speak there own irrelevant things. The customer agents wasn’t able to assist me properly hence why I’m still sitting with a suspended WiFi and a bill piling up.
