WB
Willem B
1 reviews | Active since Jun 2010
04 Feb 2019, 10:43
Useless Network
Bozza Network is false advertising. I have been battling to try and get service, but no luck. I have phoned MTN Business on ********** 800, chose option 1, the call gets answered, but the agent apparenlty doesnt know there's a call on the line. I tried this three times. This is after I have phoned numerous number, being directed from one end to the other. I have visited two MTN shops, they cant help me. I phone head office on ********** 000, they directed me to 083135, they directed me to ********** 800, they dont answer, I chose option 2, they directed me again to ********** 325. seems like I should just go to antoher network and drop the useless network.
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MTN South Africa's replyOfficial
05 Feb 2019, 08:35Good day Willem
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , we will forward your request for our business unit to make contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , we will forward your request for our business unit to make contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply05 Feb 2019, 08:35
Official
Good day Willem
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , we will forward your request for our business unit to make contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , we will forward your request for our business unit to make contact with you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,