EH
Efraim H
1 reviews | Active since Aug 2018
22 Aug 2018, 14:54
Useless Network
Did a contract upgrade on the 7th of July and I received my new device the same day. My new contract says I was supposed to receive 30gb within 14 days, it's almost August month end now and I can't even get customer service to solve this, should I submit this matter to my lawyers?
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Replies (2)
MTN South Africa's replyOfficial
23 Aug 2018, 17:33Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please email me directly the copy of your contract to *** will then engage our system to load the 30Gb promotional data.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply23 Aug 2018, 17:33
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please email me directly the copy of your contract to *** will then engage our system to load the 30Gb promotional data.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
23 Aug 2018, 17:34Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please email me directly the copy of your contract to *** will then engage our system to load the 30Gb promotional data.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply23 Aug 2018, 17:34
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please email me directly the copy of your contract to *** will then engage our system to load the 30Gb promotional data.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,