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Prenessa N

1 reviews | Active since Mar 2015

30 Sept 2017, 22:34

useless networ****

I have multiple business contracts all of which are on an unlimited package. I upgraded one of the contracts being my personal number over 4 months ago and have not used my new phone as yet due to migration issues. After several trips in store at pine crest centre always promised it would be done in 24 hours. Surprise surprise no joy as yet but there's no problem with my debit orders. MTN is first class for taking money but not providing service! It seems to be about time I take all my business contracts to a network who can actually do a job properly.

0
Replies (3)
PN
Prenessa N's update04 Oct 2017, 16:20
Reviewer Update
Not even a phone call or even an acknowledgement from MTN. Bunch of ******* with no work ethic
MTN South Africa
MTN South Africa's reply12 Oct 2017, 20:25
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We apologize for the delayed response.

If the request is not resolved as yet please contact our business department 809 from the device, however we do pick up that calls is made from the sim card.

Kind Regards,

Alice van der Merwe

MTN Complaints Analyst

Best regards,

PN
Prenessa N's update12 Oct 2017, 20:51
Reviewer Update
Alice If you didn't read my above multiple posts I did contact several people, I went into stores. I did not say I couldn't make calls, I said the SIM swap hasn't taken effect months after upgrading. I AM STILL UNABLE TO USE MY NEW PHONE WHICH YOU HAVE NO PROBLEM TAKING MONEY FOR. Now you're expecting me to incur more costs by phoning you? Are you saying as a MTN complaint analysist you don't have access to a phone to pick up and call me? Or are you too busy not responding to queries to call and sort it out? But when I do cancel the fist question is why are you cancelling