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amrith B

1 reviews | Active since May 2013

22 Dec 2016, 07:34

Useless MTN Vetting

<p>So i deceided to bite the bullet and get a contract phone . I visited the Mtn Branch at Pavillion shopping center Durban on Saturday the 17 December 2016 filled out the forms etc and was told By the Consultant it wold take maximum 48 hours to process . I get a call from the consultant about 2 hours later saying my contract was approved and she asked permission to start the activation process which of course i agreed to .I go there that same afternoon and she tells me she made a mistake and the application still has to be vetted even though i scored an automatic approval.</p> <p>So i go there after 48 hours and still no response only to here that the application is still in process .It is 22 December and my application is still being vetted , God only knows what is taking so long but wait he still has to wait in the queue a very long time before anyone can actually give a informative answer . What is taking so long with the fantastic tech we have at our fingertips ?</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Dec 2016, 14:33
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly provide us with the ID number under the Review Information section for us to view the status of the application and advice accordingly.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***