Useless MTN unable to process a single contract application!!!

On Monday the 19th of November 2018, I app**** for a new MTN contract online, the contract in question was an MTN Made for Me S Gold iPhone 8 64GB for R599 p.m. Reference number: ********** 62

On Wednesday the 21st of November an MTN consultant contacted me to complete the application process. He verified all my details, completed my XDS screening successfully and took down my banking details. During this process I was never requested to provide any additional documentation, such as: Identity Document 3 months bank statements Proof of residence Payslip/proof of income

In addition he requested if I would be interested in another contract of R99 per month for an additional 2GB of data per month. Which in total would bring my monthly debit to R698, which I agreed to. Thereafter the consultant informed me that I would received a customary call to verify my contract approval within in the next two working days, this did not happen. Ending off the call the consultant did inform me that I would need to wait 3 - 10 working days for my phone to be delivered, this did NOT happen either. Afterwards my call was then transferred to the consultant's manager to verify once again everything that was discussed.

Fast forward more than 2 weeks, no follow up email, not updates, no phone, NOTHING.

At this point I became very concerned and decided to contact MTN Customer Care for some clarification, as it cannot take this long to receive a phone or even get an approval.

I sent several emails and received automated responses each time. I went back and forth via emails to no avail with the following people including reference numbers: Charelle Brockman Customer Services MTN SA Reference Number: ********** 6

Letta Mashego Customer Services MTN SA Reference Number: ********** 3

Chantelle Wangra Customer Services MTN SA Reference Number: ********** 0 Reference Number: ********** 8 Reference Number: ********** 2

Jacobeth Mabotja Customer Services MTN SA Reference Number: ********** 0

There was no actual follow ups on any of my queries, just standard robotic responses.

I have given my ID number, details and my issue to more than one representative, more than once!!!

In each email response I am requested to send an MTN PIN, I just app**** for a new contract how could I possibly have an MTN PIN when I don’t even have a number or even a phone as yet????

I took it upon myself to call MTN to find out what was going on, only to be told by the consultant that there is no record of a contract application under my ID Number found on the system. She then imp**** that this COULD be due to the application status that is still "Pending".

I want to know when will I get my approval so that I can finally get my phone?! It has been more than three weeks of back an forth!

I am constantly told that I will be contacted by MTN Sales direct and this NEVER happens!!!

WHAT SORT OF SYSTEM IS MTN USING TO ACTUALLY GET ISSUES DONE?! This is going in circles!!!

Get this sorted out AS SOON AS POSSIBLE! I am done wasting my time, my airtime, my data and my energy on a service that I am willing to pay for!

I am frustrated, surely this task cannot be this difficult that it requires 5 MTN representatives to "resolve" ONE issue???