CN
Christiaan N
1 reviews | Active since Jan 2019
04 Jan 2019, 14:33
Useless Mtn Sucks south Africa
Horrible service. They don't care about their customers. Booked my phone in twice for repairs. I've been without out a phone for almost 3 months now. I still have to pay for the contract. Phoned them about 30 times over a period of 2 months to find out where my phone is. They cannot assist me via mtn customer care or at the mtn store at nonesi mall eastern cape. Useless staff.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
07 Jan 2019, 16:50Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and will provide feedback and way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and will provide feedback and way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply07 Jan 2019, 16:50
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and will provide feedback and way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and will provide feedback and way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
CN
Christiaan N's updateReviewer Update
08 Jan 2019, 20:55Absolutely horrible customer service. You phoned me. And told me you are going to contact me back. Never received another call or email to notify me about my phones whereabouts. Empty promises. Excuses. You people don't give a damn about your clients.
CN
Christiaan N's update08 Jan 2019, 20:55
Reviewer Update
Absolutely horrible customer service. You phoned me. And told me you are going to contact me back. Never received another call or email to notify me about my phones whereabouts. Empty promises. Excuses. You people don't give a damn about your clients.