SO
Shelley O'Neill
1 reviews | Active since Jan 2019
20 May 2019, 12:31
Useless MTN strikes again!
Once again I have had the complete displeasure of having to deal with a useless, *********** company. My Voicemail just disappeared. I have been trying to sort it out since the 10th of April. I have spent countless hours and phone calls and still no joy. The one call centre lady even told me it's ******* to have voicemail and MTN don't offer this service!! This is the ridiculous level of incompetency we all have to deal with. It is an absolute joke!! I have no doubt I will once again get a cut and paste answer from this useless company, with nothing resolved!
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Replies (2)
MTN South Africa's replyOfficial
21 May 2019, 08:39 Good day Shelley
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
You number reflects no Voicemail products loaded, i will load them and contact you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
You number reflects no Voicemail products loaded, i will load them and contact you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply21 May 2019, 08:39
Official
Good day Shelley
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
You number reflects no Voicemail products loaded, i will load them and contact you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
You number reflects no Voicemail products loaded, i will load them and contact you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
SO
Shelley O'Neill's updateReviewer Update
21 May 2019, 12:48Roanne Juggannadh, you were meant to phone me back?? The voicemail on my number has returned, but not for the other number on my contract - ***. You assured me it would be, and this is the number it's most important for. Please urgently sort this out and let me know once it has been done
SO
Shelley O'Neill's update21 May 2019, 12:48
Reviewer Update
Roanne Juggannadh, you were meant to phone me back?? The voicemail on my number has returned, but not for the other number on my contract - ***. You assured me it would be, and this is the number it's most important for. Please urgently sort this out and let me know once it has been done