Useless MTN Staff

My parents took out a contract on the 27/12/2016 at MTN Cradlestone Mall in Krugersdorp. They took a Bullitt Cat S60 Rugged (C560-SEB-EUR-EN) The phone gave problems from day one and got another one from MTN but yet again the phone gave problems we went and exchange it for a Samsung phone which had a 2 year contract, MTN didn't do their job and didn't change the contract from a 3 year contract to a 2 year contract. In December 2018 we visited MTN Cradlestone Mall again, (Thato told us she's Gonna rectify it. The reference nr was Remedy ticket #649072). In January 2019 we still didn't get any feed back from Mtn and when we phoned yet again on our expenses Thato was on leave, we spoke to Jokey but he just wants to sell a new contract (upgrade) and didn't listen to a word I was saying to fix the problem... He also said he would come back. We are still waiting. No response. After a few days we phoned again but he still didn't fix the problem we had and just wants to sell a new upgrade contract. Guess it's too much trouble...... We told him we're gonna report him to MTN South Africa, he told us it's perfectly fine we can do that. We then phoned the Manager and he also said he would come back to us but didn't....... After a few days we phoned again and we spoke to the 2IC and we had to tell the whole story again. ( In the meanwhile December and January's debit orders went of which shouldn't have.) They told us they gave it to the right department which should fix the problem. But they still haven't done it..... We then phoned the 2IC again but we couldn't get any answer. Then we we went to a MTN Shop In Shelly Beach we received a complaint nr which they said we must phone. We did so and the woman from Shelley Beach said she would rectify the issue and that she will come back to us. OUR TELEPHONE CALLS EXPENSES AT THIS STAGE IS FAR OVER R300. 00) THIS IS WITHOUT OUR TRAVELING EXPENSES TO MTN, OUR EFFORT, UNPAID LEAVE TAKEN, EACH AND EVERY TIME TO GO TO MTN WHO REFUSES TO DO THEIR WORK) The woman from Shelly Beach also didn't come back to us. After a few days we phoned again and spoke to someone else, which took us an hour to explain the problem cause the person couldn't seem to understand...... Wow......Last Saturday we went to Mtn again and someone there send a complaint in again to MTN Cradlestone Mall for us. It still wasn't rectified, after the other woman from Mtn told us it was rectified on the system. Today on 17 February 2019 we still haven't heard from any of the people we went to and spoke to regarding this problem. We're sitting with our hands in our hair really this is terrible. We don't know what to do anymore,because nobody is capable nor has the desire to assist us - so we have resorted to stopping your debit order (THIS IS THE ONLY WAY TO GET YOU PEOPLE TO ACTUALLY CALL BAC****!!!!.....We are extremely disappointed in Mtn and would never ever do business with Mtn again. Nobody from the consultant to the Managers wanted to help us. But each and every month they just take our money. Pathetic, Non Existent Service from MTN Cradlestone Mall and all the rest of your branches and head office!!! Being a client who adheres to their contract and always pays on time makes no difference to you people. I expect that Mtn must RECTIFY this IMMEDIATELY and we want COMPENSATION for all our EXPENSES like the FUEL AND AIRTIME we used because you are negligent. This isn't even the days taken of from work... Plus we want a descent apology from Mtn cause we had to embarrass our selves each and every time. If someone don't pay their bills you will quickly do something to get your money, but forget to provide your so called support to existing customer. The public must know about what MTN Cradlestone Mall do to loyal clients. Hope to get feedback this time......