Useless MTN Staff
I know this won'tbe answered .Calling 808 is a waste .My account was syspended in error aftef i have paid a day late.I paid at southgate mtn .I called in and was informed my thd consultant there is a system error and he cannot help me.secondly I have a Samsung tablet new and was promised since December I would get 10 gigs for 3 months I never received it.I have been faithfulpaying for years but I get treated worse than a animal.I get shunted from polar to post.I went to Sandton MTN in December i was promised she activated it and my 10 gigs would be loaded the next day.The staff refuse to give me the ombud details.Today I am debited with a substantial amount and I do not know why.I have to pay the Fee when the debit order is returned.I cannot waitvtk cancel this ******* .
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MTN South Africa's replyOfficial
27 Feb 2018, 11:10Thank you for your post.
We sincere apologized for any inconvenience incurred. The lines was suspended on the 8-2-2018 and payment only received on the 26th of February. The account was paid late after the debit order returned unpaid.
It is the client responsibility to contact MTN once the debit order returned to make payment arrangement for the account not to be suspended.
The lines are reactivated.
The invoice's for December was for R1170.17 and the debit was unpaid.
Invoices for January was added with the December balance + R11.40 for the unpaid debit: R2295.17.
The current balance of R1114.46 is for your February invoices and will be paid over to MTN on the 25-3-2018. Your account is billed in arrears.
Regarding the 10GB x 3 not received, please visit the store to assist you, they need to log a billing request with the copy of the contract reflecting the 30GB for this service to be activated.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply27 Feb 2018, 11:10
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred. The lines was suspended on the 8-2-2018 and payment only received on the 26th of February. The account was paid late after the debit order returned unpaid.
It is the client responsibility to contact MTN once the debit order returned to make payment arrangement for the account not to be suspended.
The lines are reactivated.
The invoice's for December was for R1170.17 and the debit was unpaid.
Invoices for January was added with the December balance + R11.40 for the unpaid debit: R2295.17.
The current balance of R1114.46 is for your February invoices and will be paid over to MTN on the 25-3-2018. Your account is billed in arrears.
Regarding the 10GB x 3 not received, please visit the store to assist you, they need to log a billing request with the copy of the contract reflecting the 30GB for this service to be activated.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
27 Feb 2018, 11:10Thank you for your post.
We sincere apologized for any inconvenience incurred. The lines was suspended on the 8-2-2018 and payment only received on the 26th of February. The account was paid late after the debit order returned unpaid.
It is the client responsibility to contact MTN once the debit order returned to make payment arrangement for the account not to be suspended.
The lines are reactivated.
The invoice's for December was for R1170.17 and the debit was unpaid.
Invoices for January was added with the December balance + R11.40 for the unpaid debit: R2295.17.
The current balance of R1114.46 is for your February invoices and will be paid over to MTN on the 25-3-2018. Your account is billed in arrears.
Regarding the 10GB x 3 not received, please visit the store to assist you, they need to log a billing request with the copy of the contract reflecting the 30GB for this service to be activated.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply27 Feb 2018, 11:10
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred. The lines was suspended on the 8-2-2018 and payment only received on the 26th of February. The account was paid late after the debit order returned unpaid.
It is the client responsibility to contact MTN once the debit order returned to make payment arrangement for the account not to be suspended.
The lines are reactivated.
The invoice's for December was for R1170.17 and the debit was unpaid.
Invoices for January was added with the December balance + R11.40 for the unpaid debit: R2295.17.
The current balance of R1114.46 is for your February invoices and will be paid over to MTN on the 25-3-2018. Your account is billed in arrears.
Regarding the 10GB x 3 not received, please visit the store to assist you, they need to log a billing request with the copy of the contract reflecting the 30GB for this service to be activated.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,