useless MTN services and insurance not wanting customers to claim

Hi

i have bought two iphones with mtn and the guy at the store asked me, do you want to ensure both/two cellphones? and i said yes. i mean who wouldn't ensure an iphone when its so expensive in our country.

i have been paying a full amount that was explained to me buy this store guy at Hydepark mall, hes name is Bennett i think. MTN billed me for insurance but now im trying to claim for a broken phones as both phones screen cracked. now the agents are taking me back and forth saying one phone is not insured. i have been sending them the invoices they asked for still they cant assist me.

MTN services are so bad and i love this network, i have been a loyal customer to them forever and i dont even miss payments. can someone pay my money back or insure this phone so it can be fixed? and please let someone from management call me on *** as your agents say the same thing to me, it even seems like they dont know what they are doing. i can almost imagine how many MTN customers go through this because im sure its not only me. myt mother bought two cell phone and they doing the same thing to her when she should claim

i think maybe we should report this to Julius Malema before we can be assisted because he knows how to make big companies like this dance. stop offering people insurance if you know in the end you want the client to communicate with the insurance people when the insurance people had an agreement with MTN. this issue of people capturing wrong information must be fixed by mtn and the insurance company, not between the client and the insurance company.

you guys are literally going to loose business because of people who cant do what they supposed to be doing.

im so angry rihjt now because im only going to finish this contract next year November and it means i will be paying for phone i dont have and use.