USELESS MTN INSURANCE

<br> 8 weeks ago I did all the paperwork for my phone to be fixed,MTN Insurance fetched my phone,I paid my excess amount,and still I don't have my phone back?????<br> MTN Insurance never phones,emails or sms to let me know whats going on,I ALWAYS have to phone them,now I phone and wait on the phone for 2-3 hours and no one answers,when I eventually get through to someone,they can't give me an answer on what the heck is going on!!!!I have paid the excess,how complicated is it now?????Send the courier back with my new phone!!!!I pay my insurance,you don't have to phone me all the time to find out whats happening!!!<br>