MO
Monique O
1 reviews | Active since Apr 2015
09 Jun 2015, 09:06
USELESS MTN INSURANCE!!!
13 WEEKS NOW!!!<br> I AM STILL WAITING FOR MY PHONE!!!!!!<br> NO ONE COMES BACK TO ME I HAVE TO PHONE EVERYDAY<br> I PAID MY EXCESS A MONTH AGO!!!<br> JUST RELEASE MY ****** PHONE!!!<br>
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 09:32Hello Monpie,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is frustrating. I have checked on your account and see that this is being worked on by our insurance department. I have now escalated this matter to the relevant management teams and have asked on a speedy response to this matter. I will follow up on this as well within the course of the day to check on the progress being made.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is frustrating. I have checked on your account and see that this is being worked on by our insurance department. I have now escalated this matter to the relevant management teams and have asked on a speedy response to this matter. I will follow up on this as well within the course of the day to check on the progress being made.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply09 Jun 2015, 09:32
Official
Hello Monpie,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is frustrating. I have checked on your account and see that this is being worked on by our insurance department. I have now escalated this matter to the relevant management teams and have asked on a speedy response to this matter. I will follow up on this as well within the course of the day to check on the progress being made.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is frustrating. I have checked on your account and see that this is being worked on by our insurance department. I have now escalated this matter to the relevant management teams and have asked on a speedy response to this matter. I will follow up on this as well within the course of the day to check on the progress being made.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***