EL
Elizabeth L
1 reviews | Active since Jan 2015
11 Sept 2019, 12:28
Useless MTN
I paid my account in full at the end of August (as per the statement). I received a letter from MTN today saying that the account is in arrears.
How can a fully paid account be in arrears?
Helpful (0)
Replies (1)0
Replies (1)EL
Elizabeth L's updateReviewer Update
16 Sept 2019, 09:44so whatever information i sent to MTN was just ignored, You send me the incorrect information and i get punished for it. what a great corporate citizen.
On friday morning at 9:06 am i received an SMS saying my account would be suspended in 2 day if the R109.07 was not paid. Are MTN in that much financial trouble that they have to suspend an account for R109?
i paid R110 rand to MTN at 10:03 on Friday morning.
This morning at 9:01 (one business day later, i received another sms saying my account had been suspended.
I am disgusted by MTN and your arrogance and the underhanded way that you do business. There has been no acknowledgement from your call centre agent, Zola Nene, who undertook to get back to me, of anyone else at MTN.
MTN messed up, by sending me the incorrect statement, its your f*%k up, not mine, but your arrogance and lack of morals means that as an organisation you dont give a ****.
as soon as lines become available, the contracts will be cancelled and i will move to a different network provider.
On friday morning at 9:06 am i received an SMS saying my account would be suspended in 2 day if the R109.07 was not paid. Are MTN in that much financial trouble that they have to suspend an account for R109?
i paid R110 rand to MTN at 10:03 on Friday morning.
This morning at 9:01 (one business day later, i received another sms saying my account had been suspended.
I am disgusted by MTN and your arrogance and the underhanded way that you do business. There has been no acknowledgement from your call centre agent, Zola Nene, who undertook to get back to me, of anyone else at MTN.
MTN messed up, by sending me the incorrect statement, its your f*%k up, not mine, but your arrogance and lack of morals means that as an organisation you dont give a ****.
as soon as lines become available, the contracts will be cancelled and i will move to a different network provider.
EL
Elizabeth L's update16 Sept 2019, 09:44
Reviewer Update
so whatever information i sent to MTN was just ignored, You send me the incorrect information and i get punished for it. what a great corporate citizen.
On friday morning at 9:06 am i received an SMS saying my account would be suspended in 2 day if the R109.07 was not paid. Are MTN in that much financial trouble that they have to suspend an account for R109?
i paid R110 rand to MTN at 10:03 on Friday morning.
This morning at 9:01 (one business day later, i received another sms saying my account had been suspended.
I am disgusted by MTN and your arrogance and the underhanded way that you do business. There has been no acknowledgement from your call centre agent, Zola Nene, who undertook to get back to me, of anyone else at MTN.
MTN messed up, by sending me the incorrect statement, its your f*%k up, not mine, but your arrogance and lack of morals means that as an organisation you dont give a ****.
as soon as lines become available, the contracts will be cancelled and i will move to a different network provider.
On friday morning at 9:06 am i received an SMS saying my account would be suspended in 2 day if the R109.07 was not paid. Are MTN in that much financial trouble that they have to suspend an account for R109?
i paid R110 rand to MTN at 10:03 on Friday morning.
This morning at 9:01 (one business day later, i received another sms saying my account had been suspended.
I am disgusted by MTN and your arrogance and the underhanded way that you do business. There has been no acknowledgement from your call centre agent, Zola Nene, who undertook to get back to me, of anyone else at MTN.
MTN messed up, by sending me the incorrect statement, its your f*%k up, not mine, but your arrogance and lack of morals means that as an organisation you dont give a ****.
as soon as lines become available, the contracts will be cancelled and i will move to a different network provider.