USELESS MTN - DISGRUNTLED CLIENT

My phone was blacklisted by a 3rd party (not me), and it has been an absolute nightmare trying to get it unblocked. Firstly, how can this happen without proof of ownership (ie: invoice or RICA details), and secondly it was done over the phone according to the MTN rep at MTN Garden Route Mall. I have provided an affidavit, and IDs etc, but 10 days later, my phone is still out of service. I have sent two emails to *** and ***, yet no response. The rep at the store keeps telling me that it'll be sorted out in 48 hours, but many 48 hours have come and gone is the last TEN DAYS. I am a car salesman, and need my phone to do my job, which means that I have lost out on over a week's worth of sales calls and sales leads, and therefore am nowhere near my sales target, obviously effecting my job. On top of this, I have been a loyal MTN client since 2001, and this is how they treat their loyal clients. Thanks for NOTHING MTN.