1 reviews | Active since May 2016

15 Nov 2016, 10:14

Useless mtn direct

<p>I bought the phone by mtn direct in June and literally only used it twice before it started giving problems, it didn't want to switch on. I then sent it away for repairs and I'm waiting for almost 3 months now still waiting for a call from them .I've been phoning them 3 times a week every time it's a different story. Now they say I bought the phone by velocity and not by them but they phone you to sell the phone to you. This is unacceptable and im frankly frustrated this is taking way too long, if nothing is dobe im going to request a refund from when they started billing.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Nov 2016, 16:25
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ:***

Best regards,