1 reviews | Active since Jul 2016
<p>The contract was suppose to end in October 2015, i did not pay anything after that till i inquired why was the number block and why should i pay for the airtime i never received. I paid for it anyway the number is still not working</p> <p> </p> <p>I contacted MTN i do not know how many times now requesting to switch to prepaid till date i have not heard anything. I am sick and tired because that is affecting my credit record. Agent working on contract call center are no helping at all i do not know how many of them hang up on me.</p> <p> </p> <p>I sent an Email to ********** and i spoke to Olga Ntsime she gave me a ref no. ********** 9. i called again and spoke to Jack who gave me this ref no. ********** 97.</p> <p> </p> <p>Now it is unclear how much I apparently owe for the contracted i finished paying last year October 2015, when they say they gave airtime on which number because it is blocked.</p> <p> </p> <p> </p> <p>I requested to moved to prepaid till this day no feedback.</p> <p> </p> <p>I can be called on ********** 165</p> <p> </p>
mtn is really useless or its the ppl working there i do not understand
mtn is really useless or its the ppl working there i do not understand
Good day Coblas Cobie,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised our system does not show requests for cancellation after the contract expired. Please advise how you had requested the contract cancellation. Furthermore, kindly fax us the proof of payment in order for us to locate the payment and update your account. Once this has been done we will then process the migration to prepaid. Please fax to ********** 772.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Coblas Cobie,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised our system does not show requests for cancellation after the contract expired. Please advise how you had requested the contract cancellation. Furthermore, kindly fax us the proof of payment in order for us to locate the payment and update your account. Once this has been done we will then process the migration to prepaid. Please fax to ********** 772.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
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