GV
Greg V
1 reviews | Active since Jan 2011
27 Feb 2019, 08:44
Useless MTN Call Centre
The call centre is absolutely useless. Agents never want to help client, instead they shift responsibility and eventually put down the phone when the question you ask are too technical for them. Absolute disgrace of a company who do not care one bit about their loyal customer base.
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MTN South Africa's replyOfficial
28 Feb 2019, 09:00 Good day Greg Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. As per our telephone conversation the complaint will be sent to the Call center management for investigation. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply28 Feb 2019, 09:00
Official
Good day Greg Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. As per our telephone conversation the complaint will be sent to the Call center management for investigation. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,