USELESS MTN

We as loyally customers of mtn for 20 years was due for an upgrade on my wife's contract. We decided what we want, went to mtn Jacaranda and told Jerry what we want and that he must let us know when he had the products. We also wanted a additional wifi router contract. I told them that it is difficult for us to come in cause my wife had a baby with a Caesar an cannot drive,although she must be present to sign the papers. After the shop phones us that everything is ready for collection we sat 1.5 hours in the shop cause the system was offline. We left and the next day they said that the system is temper fix and that we can come in .same issue, with baby waiting and waiting. I was angry of them wasting my time. Later the day Jerry phoned and said that's it sorted, but now the contract price have changed cause its a new month and the special that I was looking for is no longer available. Really, its not my problem the system was offline. I was in the shop 30 July to apply for the contract. I told him to cancel everything also the router contract I do not get it for the advertised price.I was so disappointed of the bad services receiving. Arrived at home a guy of the name Daniel phoned me from mtn to do a service rating. I though now I'm goanna have my share and let him have it. He was quit helpful and told me no problem, he will do the upgrade straight away with the current price it was advertised the previous month. He gave me his details with phone number so that I can phone him if I discovered any difficulty's. He also said that we will receive the phone in 3-5 working days. We still waiting for it .I cant get hold of him, because he gave me a call centres number and they say there is no Daniel working there. I phoned customer care plenty times, they said nothing is wrong its has been upgraded I must just wait.REALLY!!!!!!.my wife did receive a sms that she had been upgraded but it its. I went back to mtn Jacaranda, told Jerry the story.He looked on the system and told me that it has not been upgraded.He said he will sort it out. He will phone me back. Its been a week later. Not even a sign of mtn care about my problem. Even customer service does not respond, and I have proof of that. POOR service MTN. Don't even care to sell contracts. I will go somewhere else with people that does want to help me.For people reading this,Be aware of MTN Poor after sales services.They are useless