BS
Baiano S
1 reviews | Active since Dec 2009
29 Mar 2016, 10:42
Useless MTN and Useless Legal Dept (Andre Bowden)
Despite having paid the amount in full for Account A*** (SSDA ***), yet after you have listed me to ITC, yet without any correspondence whatsoever, there's still no communication from your side, and I am still listed on ITC.<br> <br> I mean, you had my contact number and email address, but you've never used any of those to get in touch with me regarding my account - instead you jumped to list me on ITC.<br> Calls to your legal department to Andrew Bowden also fell in deaf ears, and he never even made any attempt to get back to me rather than lying saying he has sent me the document that I have requested.<br> <br> For how long will you take to clear my name on ITC now that I have settled the account in full?
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
30 Mar 2016, 08:51Hello Baiano,
We are truly sorry for the breakdown in service experienced.
We do see that there was a number of requests sent to management team within our Legal Department and requested them to make contact with the attorney's office and get your file closed ASAP.
We will touch base with you as soon as we get confirmation of this being down.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced.
We do see that there was a number of requests sent to management team within our Legal Department and requested them to make contact with the attorney's office and get your file closed ASAP.
We will touch base with you as soon as we get confirmation of this being down.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply30 Mar 2016, 08:51
Official
Hello Baiano,
We are truly sorry for the breakdown in service experienced.
We do see that there was a number of requests sent to management team within our Legal Department and requested them to make contact with the attorney's office and get your file closed ASAP.
We will touch base with you as soon as we get confirmation of this being down.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced.
We do see that there was a number of requests sent to management team within our Legal Department and requested them to make contact with the attorney's office and get your file closed ASAP.
We will touch base with you as soon as we get confirmation of this being down.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
