USELESS MTN AND MTN INSURANCE

I lost my phone on the 18th January and submitted my paperwork to MTN insurance and yeah worst experience ever they never worked on my claim except if I phone them and promise to update me and they would keep quiet up until I had to call them again very frustrating experience I would never recommend them to anyone my claim took 3 weeks before they could deliver my phone and I also had to fight them

Now I drove to mtn store at carnival city to activate eSIM and the gentleman who was assisting me said it would be fine in 10 minutes and now it’s been 2 hours waiting for it to be activated and when I call the helpline 135 they never answer all they do is let their automated system to keep taking you back to listening to the options very bad customer service..

I phoned insurance to cancel it today and the gentleman promised me that they will call me back before 16:00 today and guess what nothing from them.