Useless mtn

I use to think they were better than the other networks till now. I am so angry and frustrated after all the emails and phone calls it has made no difference. They called me around June for an upgrade so I told them I'm not taking a device and will keep the sim contract, I confirmed the amount would be R209 ( wad paying R299 or so)

Well and behold my next installment is R340 or so, so I thought maybe some pro-rata stuff and left it only to be charged over R400 for the 2 months after and I assume again this f.... month

Whoever the hell called should be held liable for payment of the difference, not once was it mentioned that the device is still be charged for why the hell wouldn't I have just waited for it to expire before continuing then why would I pay more when I settled for a lesser upgrade

Mtn you people voice record calls for what coz it's clearly not for the customer

Your or the 2nd party sales agent should be responsible because I asked n confirmed more than once what my installment would be and not just once but the last 3 months now I've paid more

The amount of swear words I wanted to type here, fortunately I have to keep my cool

This is terrible service for someone who has been a loyal customers for Years