USELESS MTN

<p>I have been a loyal MTN client for years of contracts.7 days ago i lost my phone and I did all necessary things to put insurance claim for the device. 4 days later no feedback, then I called the department only to find out they need more information to finalize the claim. MY CELLPHONE WAS ******/LOST IN MY OFFICE,OPEN PLAN OFFICE OF 100 people or more. The question they have asked me is the most useless and irrelevant ever. "How did the device disappear "like really!!, if i know it means i personally witnessed the thieve. My story is that the devise was ****** on my desk in the drawer. I spoke to few *********** consultants who were just dropping my calls. Eventually i spoke to a lady by a name of Siyabonga M. She was soo useless, I told her my story and before we even finish, I sensed she was *********** of her work, I asked her a simply question, "What is my cellphone number i have called you on now?", she just start to make up her own numbers, 083 bla bla bla, I said maam that is not my number, she panicked and dropped my call.<br /> <br />SHE THEN CONCLUDED MY CASE on her own BY WRITTING WHAT I DDINT TELL HER AS WE DDINT even FINISH TALKING, NOW MTN is holding that against me that i said my phone was ****** on my desk instead of saying on my dest in the drawer, Really now MTN is relying on such person???, Anyways i'm glad they want to listen to the recordings, They will see that she just dropped my call and she didint know what she was talking about. I Called again and i spoke Ibraheim Mbalembe, The guy really tried to help indeed but the problem was that the *********** Siya girl already captured wrong Information about the incident. Now they claim they must wait for recordings if i ddnt tell her what she concluded in her twisted mind after dropping my call. how stupid is this, you drop my call and you conclude my incident??. I am a business man, 7 days without my phone mean more business lost. **** EMPTY-EN. Month end you expecting full insurance pay and contract installment??. what about the already lost seven days. who is paying me for that??. I will be cancelling all my contract with mtn and will let everybody i know how useless mtn is</p>