Useless MTN

<p>Email 1-29th August 2016</p> <p>Dear Sir/Madam</p> <p> </p> <p>MYRON ROBINSON ********** ACCOUNT NO A ********** </p> <p>COMPLAINTS</p> <p> </p> <p>I attach hereto my August Tax Invoice & Statement which has already been paid although only due on the 20th September.</p> <p> </p> <p>I have the following complaints:-</p> <p> </p> <p>1 SMS re Pay as you Go</p> <p>a. I converted from pay as you go to a contract in 2011.</p> <p>b. I still receive sms related to pay as you go.</p> <p>c. Please delete me from your pay as you go sysytem.</p> <p>d. This has been reported on numerous occasions but I still get these messages.</p> <p>2 Voicemail</p> <p>a. More importantly I cannot access my Voicemail.</p> <p>b. I reported this on several occassions the last of which was on Friday as per reference no Ref no, ********** 76.</p> <p>c. I phoned MTN helpline twice on Thursday night around 2045. Both persons who helped me advised me that my voicemail activation would be attended to.</p> <p>d. Having no activation on voice-mail I again phoned the helpline on Friday 26 September at around 14h00.</p> <p>e. I spoke to Sipho. Ref no, ********** 76 said problem would be solved.</p> <p>f. Not being resolved I went to the MTN store at Balfour Park who could not assist as the staff did not have access privileges to do so.</p> <p>g. I went online but was still unable to access or activate my voicemail.</p> <p>h. As at writing this email I still cannot access my voicemail or for that matter have voicemail activated.</p> <p>I look forward to hearing from you urgently.</p> <p> </p> <p>Email 2 1st September 2016</p> <p>From: Customer Care ********** <br /> Sent: 01 September 2016 11:22<br /> To: ********** /> Subject: Re: Myron Robinson ********** Account No A ********** [# ********** 9]</p> <p> </p> <p>Good day Myron,</p> <p>Thank you for emailing Customer Care.</p> <p>We apologize for the delayed response.</p> <p>Kindly be advised to complete the below in order for us to activate your voicemail.</p> <p>To process the request and for security reasons, please confirm the following:-</p> <p>I.D Number: 560 ********** 089<br />MTN Pin: 1956<br />Address: 45 Dunrobin Road Sydenham JHB<br />Name & Surname: Myron Robinson<br />Bank Name: CAPITEC<br />Cellphone number: 073 ********** <br />MTN Account number Account No A406 487<br />We trust that you find the above in order.</p> <p>Kind Regards,<br /> Neo Nkwane <br /> Customer Services<br /> MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 9</p> <p> </p> <p>Email 3 Re: Myron Robinson ********** Account No A ********** [# ********** 9] still no response.</p> <p> </p> <p>My account is paid in advance usually on the 24th of the month whereas payment is due on 20th following month. I may only on averagespend around R800.00 per month but MTN have still not connected my Voicemail since I purchased the Galaxay S6 last year September/October. I have spent counless hours on the MTN helpline and even visited their Balfour Park store. Neitherr the MTN technicians nor BP could help. BP did not have clearance status and MTN techhnicians who both gave me same advice, followed process but Voicemail not activated. </p> <p><br /> <br /> </p>