Useless MTN
<p>Again... I never said I was the one requesting to Add my information as the Contact person!!! I have repeatedly said MY MOM AND I, WE WENT TO THE STORE TOGETHER, WE CALLED 808 TOGETHER yet the response I got from you is just pure Stupid!!! Learn to read and understand what customers are saying!! We need a solution to this and don't tell us to go tobthe store because we done that countless times!! We (My mom and I ) need a solution to this mess and you can definitely or you can definitely forget about an Upgrade from us... </p>
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MTN South Africa's replyOfficial
12 Jul 2016, 13:19Good day Boitumelo,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that should you wish to move the account to be under your name, you need to complete the Change of ownership forms from an MTN Service Centre with the account holder. Please be advised that you need to have your ID book, latest payslip, 3 months bank statement and proof of residence as you will be credit vetted as a new account holder.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply12 Jul 2016, 13:19
Official
Good day Boitumelo,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that should you wish to move the account to be under your name, you need to complete the Change of ownership forms from an MTN Service Centre with the account holder. Please be advised that you need to have your ID book, latest payslip, 3 months bank statement and proof of residence as you will be credit vetted as a new account holder.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,