NM
Nomthandazo M
1 reviews | Active since Jan 2019
11 Jan 2019, 17:29
Useless MTN
MTN has a very bad service even their consultants
I have a contract phone with them and I insured it. Last year November I lost my phone and then I reported it lost then made a claim during December they told me that I will get the phone within 3-5 days even today I haven't received the phone on Tuesday 08/01/10 made a sim replacement because the delay was too much. They sent me an SMS to pay R798 I called 808 asking them how can I pay the money while I don't have a phone and the Zanele The consultant told me I made an agreement that I will pay them every month. I insured my phone with them but now they sending me from pillar to post. Please help me this is too much
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
14 Jan 2019, 12:34 Good day Nomthandazo Thank you for taking time to raise your concerns with MTN.
Please note that the MTN insurance is handled by Pinnacle Insurance, there contact number is ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Please note that the MTN insurance is handled by Pinnacle Insurance, there contact number is ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply14 Jan 2019, 12:34
Official
Good day Nomthandazo Thank you for taking time to raise your concerns with MTN.
Please note that the MTN insurance is handled by Pinnacle Insurance, there contact number is ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Please note that the MTN insurance is handled by Pinnacle Insurance, there contact number is ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
NM
Nomthandazo M's updateReviewer Update
15 Jan 2019, 19:27And so do you expect me to pay for a phone that I don't have?
NM
Nomthandazo M's update15 Jan 2019, 19:27
Reviewer Update
And so do you expect me to pay for a phone that I don't have?