AC
Ali C
1 reviews | Active since Apr 2018
17 May 2018, 12:41
Useless MTN
Honestly, I have never ever been so disappointed with a Company the way I have been with MTN. After having lodged a complaint with them on an issue I originally raised with them on Dec 28 2017, I am still waiting for a letter confirming (as they promised on a response to me on Apr 30 2018) that my ID was ********** used to open a contract with them. I have been moved from pillar to post (at my expense) in trying to get an issue resolved (which should have never happened in the first place had their systems been in order).
How long do I have to suffer before they do what is right?
Please get your act together
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MTN South Africa's replyOfficial
25 May 2018, 08:26Good day Ali,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you need to contact our ***** department directly. You may contact them on ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply25 May 2018, 08:26
Official
Good day Ali,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you need to contact our ***** department directly. You may contact them on ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,